Privacy Policy

This privacy policy explains how petal-puffin collects, uses, and protects personal information you provide when using our website or engaging with our services. We are committed to ensuring your privacy is protected.

Information We Collect

We may collect the following information when you interact with our website or services:

• Name and job title
• Contact information including email address
• Company name and business details
• Project requirements and specifications you provide
• Technical information about your visit including IP address, browser type, and pages visited

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and provide requested information about our services
• To prepare quotations and project proposals
• To communicate about projects and services
• To improve our website and services based on usage patterns
• To send relevant communications about our services, where you have opted in

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary for a contract or to take steps at your request before entering a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless a project or ongoing relationship exists. Project-related data may be retained longer for warranty and support purposes.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, and access controls limiting who can access personal information.

Your Rights

Under data protection law, you have rights including:

• The right to access personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data in certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing based on legitimate interests

Third Party Disclosure

We do not sell, trade, or transfer your personal information to outside parties except where necessary to provide our services. This may include sharing information with equipment suppliers, installation partners, or software providers involved in delivering your project. All such parties are bound by confidentiality obligations.

International Transfers

Some of our service providers may be located outside the United Kingdom. Where data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be notified on our website. The current version will always be available on this page.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at [email protected] or write to our office address.

Last updated: June 2026